Shipping Policy
Orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
Japan Domestic Shipping
We ship via trusted carriers such as Sagawa and Yamato Transport for fast and reliable delivery within Japan.
International Shipping
For global orders, we use DHL Global Express and FedEx to ensure secure and timely international delivery. All shipments include tracking information.
Special Requests
If you have a specific delivery request, feel free to email us at
info@mentionclothing.com.
Packaging
All orders are carefully packed to ensure safe international delivery while keeping packaging practical and avoiding unnecessary excess whenever possible.
For shirts, jeans, and other standard garments, items may be folded compactly and shipped in appropriately sized boxes for safe and efficient delivery.
For leather products — especially leather jackets — items are shipped without folding whenever possible to help maintain the natural condition and shape of the leather during transit. These items are typically packed in slightly larger boxes for proper protection, with no additional packaging charges.
If you have any special packaging requests, please feel free to leave a note at checkout or contact us before shipment.
Free Shipping
Japan Domestic Orders
We offer free shipping on all domestic orders over ¥20,000 (tax included). Orders under this amount will incur a flat shipping fee.
International Orders
Free shipping thresholds vary by country. Please refer to the regional shipping guide below.
Shipping Guide
Asia
Hong Kong — HKD 200 / Free over HKD 3,000
South Korea — KRW 35,000 / Free over KRW 500,000
Singapore — SGD 25 / Free over SGD 450
Taiwan — TWD 800 / Free over TWD 12,000
Malaysia — MYR 120 / Free over MYR 1,500
Macau — MOP 200 / Free over MOP 3,000
China — CNY 180 / Free over CNY 3,000
Middle East
United Arab Emirates — AED 200 / Free over AED 2,000
North America
United States — FedEx International Shipping USD 30 / Free over USD 450
Canada — FedEx International Shipping CAD 40 / Free over CAD 600
Europe (Non-EU)
UK — GBP 25 / Free over GBP 300
Switzerland — CHF 30 / Free over CHF 350
Norway — NOK 380 / Free over NOK 4,000
European Union (EU)
EU Countries — DHL Express EUR 30 / Free over EUR 350
Oceania
Australia — AUD 40 / Free over AUD 600
New Zealand — NZD 50 / Free over NZD 650
If you cannot find your country above, please contact us at info@mentionclothing.com.
Estimated Delivery Times
Japan — 1–2 business days
Asia (Outside Japan) — 2–5 business days
Europe (EU/UK) — 3–7 business days
USA — 2–5 business days
Canada — 3–7 business days
Australia / New Zealand — 3–7 business days
Delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, or carrier-related issues.
Customs, Duties & Taxes
Japan
All domestic orders include consumption tax. No additional fees are required upon delivery.
Canada / Singapore / United States
Orders shipped to the United States, Canada, and Singapore are sent via Delivered Duty Paid (DDP) service. Duties and taxes are included at checkout, and no additional duties or taxes are normally due upon delivery.
International Orders
For destinations not covered by a DDP service or another tax-inclusive arrangement stated above, local import duties, taxes, VAT or customs clearance fees may apply upon delivery. These charges are determined by the customs authority of the destination country and are the responsibility of the recipient.
Please note that customs-related charges are non-refundable. If a shipment is refused due to unpaid duties or taxes, failure to complete customs procedures, or failure to provide required import information, the original shipping costs and any return-related charges may be deducted from the refund.
EU - Japan EPA
For eligible products of Japanese preferential origin shipped to the European Union, we will include a Statement on Origin on the Commercial Invoice in accordance with the EU–Japan Economic Partnership Agreement (EPA).
Eligible goods may qualify for a reduced or 0% customs duty rate upon import into the EU. Please note that import VAT, carrier clearance fees and other local charges may still apply.
The application of preferential tariff treatment is subject to the product meeting the applicable rules of origin and final assessment by the customs authority of the destination country.
If the preferential tariff is not applied automatically at the time of import, the customer may be able to request a reassessment or refund of the customs duty from the local customs authority or carrier, subject to the applicable local procedure. Please contact us if supporting documentation or a reissued Commercial Invoice is required.
Norway VOEC Scheme
Eligible Orders
Starting from 1 September 2026, MENTION CLOTHING is registered under Norway’s VOEC scheme.
For eligible items valued below NOK 3,000 per item, 25% Norwegian VAT will be collected at checkout. These items will be shipped under the VOEC scheme, so customers will not be required to pay VAT or customs clearance fees again upon delivery.
The NOK 3,000 threshold applies to each individual item, excluding shipping charges. Multiple eligible items may be combined in the same VOEC shipment, even if the total order value exceeds NOK 3,000.
Orders Containing Items Valued at NOK 3,000 or More
Items valued at NOK 3,000 or more are not eligible for the VOEC scheme and will be shipped under the standard customs clearance procedure. The recipient may be required to pay import VAT, applicable customs duties and clearance fees upon arrival in Norway.
If an order contains both VOEC-eligible items valued below NOK 3,000 per item and items valued at NOK 3,000 or more, the items must be shipped separately in accordance with Norwegian VOEC regulations.
Eligible items will be shipped under the VOEC scheme, while items valued at NOK 3,000 or more will be shipped separately under the standard customs clearance procedure. Additional shipping charges may apply, and we will contact the customer before shipment if any additional payment is required.
How Norway Orders Are Processed
Due to a checkout limitation, 25% Norwegian VAT is initially collected on all orders. Each Norway order will be reviewed before dispatch and processed as follows:
1. Orders Eligible for VOEC
If every item in the order is priced below NOK 3,000, the order will be shipped under the VOEC scheme. VAT is paid at checkout, and no additional VAT should be charged upon delivery.
2. Orders Containing Both VOEC and Higher-Value Items
If an order contains both items below NOK 3,000 and items valued at NOK 3,000 or more, the order will be placed on hold. We will contact you by email to arrange separate orders before dispatch.
3. Orders Containing Only Items Valued at NOK 3,000 or More
These orders are not eligible for VOEC and will be shipped under DAP terms. The VAT collected at checkout will be refunded to your original payment method before dispatch. The recipient will be responsible for import VAT, any applicable customs duties and carrier clearance fees upon delivery.
Order Verification & Forwarding Addresses
For security and fraud prevention reasons, orders with different billing and shipping addresses may be subject to additional verification. We reserve the right to cancel any order where the shipping address appears to be a freight forwarding, parcel forwarding, proxy buying, or reshipping service.
We may also cancel orders where the billing address and shipping address are different and we are unable to verify the order details. If an order is cancelled for this reason, a full refund will be issued to the original payment method.
Shipping Responsibility
All orders are shipped with tracking. Once the package has been dispatched, responsibility transfers to the shipping carrier.
We are not responsible for delays, loss, or damage caused by the shipping carrier.
Refused Shipments
If a shipment is refused, any return shipping costs, customs fees, or related charges may be deducted from the refund.
Incorrect Address
Please ensure that your shipping address is accurate and complete before placing your order.
We are not responsible for shipments that are delayed, lost, or returned due to incorrect or incomplete address information.
Shipping Locations
We currently ship to most countries worldwide.
If your country is not available at checkout, please contact us at
info@mentionclothing.com.
Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor the delivery status of your package.