Shipping Policy

Orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

Japan Domestic Shipping
We ship via trusted carriers such as Sagawa and Yamato Transport for fast and reliable delivery within Japan.

International Shipping
For global orders, we use DHL Global Express and FedEx to ensure secure and timely international delivery. All shipments include tracking information.

Special Requests
If you have a specific delivery request, feel free to email us at info@mentionclothing.com.

Packaging

All orders are carefully packed to ensure safe international delivery while keeping packaging practical and avoiding unnecessary excess whenever possible.

For shirts, jeans, and other standard garments, items may be folded compactly and shipped in appropriately sized boxes for safe and efficient delivery.

For leather products — especially leather jackets — items are shipped without folding whenever possible to help maintain the natural condition and shape of the leather during transit. These items are typically packed in slightly larger boxes for proper protection, with no additional packaging charges.

If you have any special packaging requests, please feel free to leave a note at checkout or contact us before shipment.

Free Shipping

Japan Domestic Orders
We offer free shipping on all domestic orders over ¥20,000 (tax included). Orders under this amount will incur a flat shipping fee.

International Orders
Free shipping thresholds vary by country. Please refer to the regional shipping guide below.

Shipping Guide

Asia

Hong Kong — HKD 200 / Free over HKD 3,000
South Korea — KRW 35,000 / Free over KRW 500,000
Singapore — SGD 35 / Free over SGD 450
Taiwan — TWD 800 / Free over TWD 13,000
Malaysia — MYR 120 / Free over MYR 1,500
Macau — MOP 200 / Free over MOP 3,000
China — CNY 180 / Free over CNY 3,000

North America

United States — FedEx International Shipping USD 30 / Free over USD 450
Canada — DHL Express CAD 70 / FedEx Priority® CAD 85 / Free over CAD 600

Europe (Non-EU)

UK — GBP 30 / Free over GBP 350
Switzerland — CHF 30 / Free over CHF 350
Norway — NOK 350 / Free over NOK 4,000
Iceland — ISK 8,000 / Free over ISK 70,000

European Union (EU)

EU Countries — DHL Express EUR 30 / Free over EUR 350

Oceania

Australia — AUD 40 / Free over AUD 600
New Zealand — NZD 50 / Free over NZD 700

If you cannot find your country above, please contact us at info@mentionclothing.com.

Estimated Delivery Times

Japan — 1–2 business days
Asia (Outside Japan) — 2–5 business days
Europe (EU/UK) — 3–7 business days
USA — 2–4 business days
Canada — 3–7 business days
Australia / New Zealand — 3–7 business days

Delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, or carrier-related issues.

Customs, Duties & Taxes

Japan
All domestic orders include consumption tax. No additional fees are required upon delivery.

United States
Orders shipped to the United States are sent via Delivered Duty Paid (DDP) service. Duties and taxes are included, and no duties or taxes are normally due upon delivery.

International Orders
For orders shipped outside Japan and the United States, local import duties, taxes, VAT, or customs clearance fees may apply upon delivery.
These charges are determined by the customs authority of the destination country and are the responsibility of the recipient.

Please note that customs-related charges are non-refundable. If a shipment is refused due to unpaid duties or taxes, failure to complete customs procedures, or failure to provide required import information, the original shipping costs and any return-related charges may be deducted from the refund.

Shipping Responsibility

All orders are shipped with tracking. Once the package has been dispatched, responsibility transfers to the shipping carrier.
We are not responsible for delays, loss, or damage caused by the shipping carrier.

Refused Shipments

If a shipment is refused, any return shipping costs, customs fees, or related charges may be deducted from the refund.

Incorrect Address

Please ensure that your shipping address is accurate and complete before placing your order.
We are not responsible for shipments that are delayed, lost, or returned due to incorrect or incomplete address information.

Shipping Locations

We currently ship to most countries worldwide.
If your country is not available at checkout, please contact us at info@mentionclothing.com.

Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor the delivery status of your package.