Return & Refund Policy
Return Period
We offer a 7-day return policy. You must request a return within 7 days of receiving your order.
Items must be unworn, unused, with all tags attached, and in their original packaging. Items must be returned in the same condition as received.
We reserve the right to reject returns that show signs of wear, use, or damage. Returns that arrive without prior approval will not be accepted.
How to Start a Return
To request a return, please email us at info@mentionclothing.com with your order number and reason for return.
Approved returns should be sent to:
Room E 2-16-25 Minami Suita,
Suita City 564-0043 Osaka, Japan
Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method, as we are not responsible for lost return packages.
For international returns, please clearly mark the package as "Returned Goods" to avoid unnecessary customs charges.
Exchanges
We currently do not offer direct exchanges.
To exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to availability at the time of the new order.
Non-Returnable Items
Customized products (e.g., hemmed jeans), sale items, used or worn items, items without original tags or packaging, and gift cards or personal care goods are not eligible for return.
EU 14-Day Cooling-Off Period
If your order is shipped to the EU, you may return it within 14 days for any reason, without needing to provide justification.
The product must remain unused, unworn, with tags and original packaging, and include a receipt or proof of purchase.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, please contact us within 3 days of delivery.
We will review the issue and provide a replacement or refund where appropriate.
Duties & Taxes
For orders shipped under Delivered Duty Paid (DDP) terms, duties and taxes are included in the amount paid at checkout.
For orders shipped under Delivered Duty Unpaid (DDU) terms, import duties, taxes, VAT, customs fees, and other destination charges are the responsibility of the customer.
For all international returns, whether shipped by DDP or DDU, refunds apply to the merchandise value only. Original shipping fees, duties, taxes, customs charges, and other related costs are non-refundable.
For DDP returns, any duties, taxes, or customs-related charges paid by MENTION CLOTHING for the original shipment will be deducted from the merchandise value before the refund is issued. As these charges may need to be confirmed with the carrier, DDP refunds may require additional processing time.
Refused Shipments
If a shipment is refused due to unpaid duties, taxes, or any other reason, any return shipping costs, customs fees, and related charges will be deducted from your refund.
Order Responsibility
Please ensure that your shipping address is correct before placing your order. We are not responsible for lost or delayed shipments caused by incorrect or incomplete address information.
All orders are shipped with tracking. Once dispatched, responsibility transfers to the shipping carrier.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to the original payment method within 10 business days. Processing time may vary depending on your payment provider.
Original shipping fees are non-refundable. If the return is initiated by the customer (e.g., size issues or change of mind), shipping costs will not be refunded.
If the return is due to a defective, damaged, or incorrect item, we will cover the original shipping cost.
For all return and refund inquiries, contact us at info@mentionclothing.com.